SHIPPING & RETURNS

SHIPPING POLICY

Once we have received your order, we will begin processing it straight away. All orders are dispatched within 1-3 working days (Monday-Friday, excluding bank/public holidays).

Royal Mail First Class:

All orders made within the UK are posted within 1-3 working days (Monday - Friday) via a tracked Royal Mail service. You should receive your order within 1-7 working days however, please be aware that there may be unexpected delays which are unfortunately out of our control!*

If you are not at home during the delivery attempt, a red Royal Mail letter will be posted instead with information on how to collect your parcel within 18 days or reschedule a new delivery. In cases where you miss the delivery attempt, we are not responsible if you do not follow the collection/reschedule instructions.

Free UK Delivery for orders over £50

More Info:

Proof of Postage may be provided upon request. Please email us angjelstore@hotmail.com with your order number to request this.

If you believe your order is lost, please check the Royal Mail website and track your order using the tracking number provided or alternatively, please email us angjelstore@hotmail.com with your order number for us to investigate the whereabouts of your package. We are only able to open a claim with Royal Mail after 10 working days and it could take up to 30 working days to receive a response from them regarding the parcel. We really appreciate your patience and understanding.

*Please also be aware of any additional delays (e.g. Bank or Public holidays, etc.)

Working days: Monday to Friday excluding any bank holidays & public holidays or disruptions such as Royal Mail strikes etc.

INTERNATIONAL

Royal Mail International Tracked:

You should receive your order within 7-30 working days however, please be aware that there may be delays (e.g. customs delays) which are unfortunately out of our control!

All international orders are posted within 1-3 working days (Monday - Friday) via Royal Mail and will be subject to a shipping fee. You will be liable for any additional fees such as handling, taxes or customs charge related to your delivery.

If you are not at home/at the address during the delivery attempt, please contact the relevant courier within your country for information on how to collect your parcel within the given time period or reschedule a new delivery if possible. In cases where you miss the delivery attempt, we are not responsible if you do not follow the collection/reschedule instructions within your relevant country.

Proof of Postage may be provided upon request. Please email us angjelstore@hotmail.com with your order number to request this.

If you believe your order is lost, please email us angjelstore@hotmail.com with your order number for us to investigate the whereabouts of your package. We are only able to open a claim with Royal Mail after 25 working days and it could take up to and additional 30 working days to receive a response from them regarding the parcel. We really appreciate your patience and understanding. We do not issue refunds when orders are lost in transit.*

Please note: Due to the current situation with COVID-19, please understand that there may be significant delays depending on your location. Many countries have implemented special measures to combat the spread of COVID-19 and to maintain social distancing.

*Please also be aware of any additional delays (e.g. due to customs, Bank or Public holidays, etc.)

Additional Info (Customs):

We are not responsible for international taxes, custom duties or additional fees.

You will be liable for any additional charges such as handling, taxes, VAT or customs charges, related to your delivery. Therefore, we ask kindly that you check the rules & regulations in your countries regarding any additional fees before placing an International Order. We do not issue refunds or accept returns if you did not check customs & VAT regulations in your country prior to placing an order.

In cases where you do not pay for any customs fees or taxes in your country, we are not responsible if you do not follow the collection instructions within your relevant country. We will not issue a refund if the order is returned to us.

EU countries may be subject to such fees due to UK leaving the EU (Brexit). Please check your relevant country's rules on this BEFORE placing an order.

If customs in your country refuses the parcel, we DO NOT offer refunds.

RETURN & EXCHANGE POLICY

Please be aware for hygiene reasons, all of our items are non-refundable and we DO NOT accept exchanges. There is no warranty attached as we quality check every order before packing & posting orders.

If you believe your item has a manufacturing fault, you have 7 days to contact us via email angjelstore@hotmail.com with your full name, order number, email and images of the product fault. We aim to respond within 7 working days and will advise you based on the particular situation. We only replace items if they are defective and we do not take responsibility if the items are damaged during transit. In these situations, we recommend contacting Royal Mail regarding any damages to the parcel and items inside.

As warranty is not attached to any of our items, we do not take any responsibility if you do not follow our Maintenance Guide which has instructions on how to care for your jewellery/accessories & avoid quality problems in the future. The Maintenance instructions are found under every product page.

In addition, all items are SOLD AS SEEN & as described. We do not cancel orders, accept returns or issue refunds if you do not look at all the pictures and read all the details before placing an order. In addition, some photos on our website are computerised to reflect 2D & studio lighting. Please note that once receiving your item in 3D & natural lighting, some details/shapes/sharpness, etc may vary.

Please note that we do not check our junk or spam inbox.

ADDRESS POLICY

When ordering from us, PLEASE make sure you provide us with the correct & FULL address. This includes the Flat/House name, door number & the FULL postcode so please fill all details out properly. If you provide us with an email or phone number, we will contact you (via email or text message) if details are missing or incorrect and will not ship your order until we receive the correct address.

We don’t want your order to get lost or go to the wrong place!

If an order is returned back to us because the address provided is incorrect, you will need to repay the postage for another attempt. If you don't want to pay for another attempt, we will offer a refund of the items only (excluding the postage fee).

Please do not provide us with more than 1 address as we are only able to ship items to 1 location. Thank you for your understanding!

ADDITIONAL INFORMATION

If you are provided with a tracking number for your order and you see that your order is not moving in transit to you or the tracking number says your order is delivered but you have not received the package, you may make an inquiry about the parcel or file a claim with Royal Mail here: https://personal.help.royalmail.com/app/answers/detail/a_id/325/

All claims for undelivered or lost parcels (including situations where the item is shown on tracking as delivered but has not been) are the customer’s responsibility with Royal Mail. We do not issue refunds or replacements when orders are lost in transit or undelivered and we recommend you contact Royal Mail, your local depot, your local post office and your postman about the parcel.

If you paid for Signed For delivery:

The same advice applies as above.

We do not issue refunds or replacements when orders are shown on the tracking system as Delivered and Signed For. We recommend you ask your room mate, neighbours or family, etc who are at the address if they have Collected or Signed For the parcel. If they do not have the parcel, please contact Royal Mail, your local depot, your local post office and your postman about the parcel.

More information can be found here: https://postcode2.parcelforce.com/track-trace/says-delivered-but-not-arrived

If you have any urgent inquiries about the location of your order, please track your order or contact Royal Mail directly.

For information on delays in the UK, please visit Royal Mail’s service updates, here: https://personal.help.royalmail.com/app/answers/detail/a_id/12556

For information on delays around the world, please visit Royal Mail’s International Incident Bulletin, here: https://personal.help.royalmail.com/app/answers/detail/a_id/5317/related/1

CANCELLATION POLICY

Once you place an order, we are unable to cancel, exchange, return or refund you. This is because we begin processing & packing your order right away and it is impossible for us to cancel the shipment once the parcel is in Royal Mail’s hands!

Therefore, we kindly ask you to not place orders unless you are 100% certain you want the items!

For more information, please visit our Store Policy: https://www.angjelstore.com/store-policy