Rope Chain

We are proud to provide quality jewellery at affordable prices however, please aim to follow our maintenance advice to help your jewellery last as long as possible and maintain to its best standard.

Maintenance:

• Keep away from liquids such as water, perfume, lotions, cleaning products etc.
• Take off when sleeping
• Clean with a soft cloth (Polishing Cloth Provided)
• Avoid friction
• Store safely (Pouch Included)
• If allergy exists, please stop wearing

 UK: All orders made within the UK are posted within 1-3 working days (Monday - Friday) via Royal Mail. You should receive your order within 1-7 working days however, please be aware that there may be unexpected delays which are unfortunately out of our control!

International orders: You should receive your order within 7-30 working days however, please be aware that there may be delays (e.g. customs delays) which are unfortunately out of our control!

All international orders are posted within 1-3 working days (Monday - Friday) via Royal Mail and will be subject to a shipping fee. You will be liable for any additional fees such as handling, taxes or customs charge related to your delivery.

Working days: Monday to Friday excluding any bank holidays & public holidays or disruptions such as Royal Mail strikes etc.

Please be aware for hygiene reasons this item is non-refundable. We do not accept any returns, exchanges or cancellations.

Therefore, we kindly ask you to not place orders unless you are 100% certain you want the item/s!

We are not responsible for international taxes, custom duties or additional fees.

You will be liable for any additional charges such as handling, taxes, VAT or customs charges, related to your delivery. Therefore, we ask kindly that you check the rules & regulations in your countries regarding any additional fees BEFORE placing an International Order. We do not issue refunds or accept returns if you did not check customs & VAT regulations in your country prior to placing an order.

In cases where you do not pay for any customs fees or taxes in your country, we are not responsible if you do not follow the collection instructions within your relevant country. We will not issue a refund if the order is returned to us.

In addition, if customs in your country refuse the order, we do not take responsibility for this and we will not issue a refund if the order is returned to us. It is your responsibility to check if the item is allowed in your country.

EU countries may be subject to such fees due to UK leaving the EU (Brexit). Please check your relevant country's rules on this BEFORE placing an order.

For more information, visit our Policy.